Terms of Service

Jaxters Online Goods

Last updated: 9 November 2026

Welcome to Jaxters Online Goods. By using our website or purchasing products from us, you agree to these Terms of Service, subject to your statutory consumer rights.

Please read these terms before placing an order.

1. About Us

Jaxters Online Goods is an independent online retail business operating through https://jaxters.co.uk.

We offer a range of gifts, homeware, accessories, home fragrance and other products.

Our products are supplied and dispatched directly to customers by trusted UK-based suppliers, including Something Different and Ancient Wisdom.

Jaxters Online Goods is the retailer responsible for your purchase, customer service and statutory consumer rights.

Our business contact details are available on our Contact Information page.

2. Using Our Website

By using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.

• Submit deliberately false or misleading information.

• Attempt to interfere with the website's security or normal operation.

• Use automated systems to disrupt our services.

• Impersonate another individual or business.

• Attempt to gain unauthorised access to customer information or website systems.

We reserve the right to investigate suspected misuse, restrict access where technically possible, and take proportionate action to protect our website and customers.

Nothing in this section prevents customers from making genuine complaints, exercising statutory rights or contacting relevant authorities.

3. Products and Availability

We make reasonable efforts to ensure product descriptions, photographs, prices and availability are accurate.

Product colours and appearances may vary slightly depending on screen settings.

As our products are supplied by third-party warehouses, stock availability can occasionally change without notice.

If an item becomes unavailable after an order is placed, we will contact you and offer an appropriate alternative where possible or a refund for the unavailable item.

You are not required to accept a substitute product.

4. Prices and Payments

All prices are displayed in pounds sterling (GBP).

Applicable taxes and delivery charges will be shown before checkout is completed.

We reserve the right to change product prices at any time, but changes will not affect orders already accepted.

Payment must be made using one of the payment methods offered at checkout.

If an obvious pricing error occurs, we may contact you before accepting an order to explain the error and offer the opportunity to purchase at the correct price.

5. Orders and Contract Formation

When you place an order, you will receive an automated acknowledgement.

This acknowledgement confirms that we have received your order but does not necessarily mean it has been accepted.

A contract is formed when we send you an order acceptance or dispatch confirmation, whichever occurs first.

We may decline an order for legitimate reasons, including unavailable stock, payment failure, a clear pricing error or reasonable evidence of fraudulent activity.

If payment has already been taken for an order we cannot fulfil, we will arrange a refund.

6. Dispatch and Delivery

Orders are dispatched directly from our suppliers' UK warehouses.

We currently deliver to eligible addresses within the United Kingdom, including Northern Ireland.

Delivery availability, charges and estimated times depend on the product, supplier and destination.

Orders containing products from different suppliers may arrive in separate parcels.

Further information is available in our Shipping & Delivery Policy.

Jaxters Online Goods remains responsible for delivery in accordance with applicable consumer law.

7. Cancellations, Returns and Refunds

Customers have cancellation and return rights under UK consumer law.

For most online purchases, customers have 14 days after receiving goods to notify us that they wish to cancel, subject to applicable exceptions.

Faulty, damaged or incorrectly described products are covered by statutory consumer protections.

Please refer to our Refund & Returns Policy for full details.

Nothing in these Terms of Service restricts your statutory consumer rights.

8. Customer Information

Customers must provide accurate information reasonably necessary to process and deliver their orders.

We may contact customers to clarify incomplete or inconsistent order information.

We handle personal information in accordance with our Privacy Policy and applicable data protection law.

9. Website Security and Misuse

We take reasonable measures to protect our website, customers and business operations.

Where we have reasonable grounds to suspect fraudulent transactions, automated abuse or deliberate disruption, we may investigate and take proportionate protective measures.

We may preserve relevant records and report suspected unlawful activity to appropriate service providers or authorities where lawful and necessary.

We will not treat a genuine customer complaint, lawful cancellation or legitimate exercise of consumer rights as website misuse.

10. Intellectual Property

Website content, including original text, branding, photographs and graphics, may be protected by intellectual property rights belonging to Jaxters Online Goods or the relevant rights holders.

You must not reproduce or commercially exploit protected content without appropriate permission, except where permitted by law.

11. Third-Party Services

Our website uses third-party services, including Shopify and payment providers, to support online shopping.

These services may operate under their own applicable terms and privacy notices.

Jaxters Online Goods remains responsible for its obligations to customers under the sales contract.

12. Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability under applicable consumer protection legislation.

We are not responsible for losses that are not legally attributable to a breach of our obligations.

Nothing in these terms affects remedies available to consumers under applicable law.

13. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website functionality or legal requirements.

Updated terms will be published on our website.

Changes will not retrospectively remove contractual or statutory rights relating to orders already placed.

14. Governing Law

These terms are governed by Scots law, subject to any mandatory consumer protections that apply in the customer's place of residence.

Customers retain any mandatory rights and protections available under applicable UK consumer law.

15. Contact Information

For questions about these Terms of Service, please contact Jaxters Online Goods using the details on our Contact Information page.

Website: https://jaxters.co.uk